Refund Policy

At RAMHI, we want you to feel confident when purchasing from us. If you are not completely satisfied with your purchase, our 30-Day Refund Policy gives you additional time to request a return and refund, subject to the terms below.

1. 30-Day Money-Back Guarantee

You may request a return within 30 days of receiving your order if you are not satisfied with your purchase.

To be eligible for a refund, the product should be returned in a reasonable condition and with its original packaging, accessories, and included items where possible.

Your statutory consumer rights are not affected by this policy.

2. How to Request a Refund

To request a refund, please contact our customer support team within 30 days of receiving your order.

Please include:

  • Your order number

  • Your name and email address

  • The reason for your return

  • Photos or videos if the product is damaged or defective

Our support team will provide you with the return instructions where applicable.

3. Product Condition

For a change-of-mind return, we ask that the product is returned in a condition that allows us to resell it, with the original packaging and accessories where reasonably possible.

If a product is faulty, damaged, or not as described, please contact us as soon as possible. Your legal rights regarding faulty or misdescribed products remain unaffected.

4. Refunds

Once we receive and inspect your returned product, we will notify you regarding the status of your refund.

If your refund is approved, the refund will normally be issued to the original payment method.

Refunds will be processed without undue delay and in accordance with applicable UK consumer law.

5. Return Shipping

For change-of-mind returns, the customer may be responsible for the cost of returning the product unless otherwise stated by RAMHI.

If the product is faulty, damaged, or not as described, please contact us before returning it so we can provide appropriate instructions.

6. Damaged or Incorrect Orders

If you receive a product that is damaged, defective, or different from what you ordered, please contact us with your order number and photographs of the product and packaging.

We will review the issue and, where appropriate, arrange a replacement, repair, or refund in accordance with your legal rights.

7. Exclusions

Our 30-day guarantee does not affect any rights you have under applicable consumer protection laws.

Where a product has been damaged through misuse, accidental damage, improper installation, or unauthorised modification, the circumstances may affect your eligibility for a discretionary refund or replacement. This does not limit any rights you have where the product is legally required to be refunded, repaired, or replaced.

8. Refund Processing Time

After your return has been received and approved, we will process your refund as soon as reasonably possible.

Depending on your bank or payment provider, it may take additional time for the refunded amount to appear in your account.

9. Contact Us

If you have any questions about our Refund Policy or would like to request a return, please contact our customer support team.

RAMHI Customer Support
Email: info@ramhi.co.uk 

We are here to help and want to make your RAMHI experience as simple and hassle-free as possible.