Terms of service

Welcome to RAMHI. These Terms of Service govern your use of our website and your purchase of products from RAMHI.

By accessing our website or placing an order, you agree to these Terms of Service. Please read them carefully before using our website.

1. About RAMHI

RAMHI is an online retailer offering products through our website.

Throughout these Terms, the words “RAMHI,” “we,” “us,” and “our” refer to RAMHI.

The words “you” and “your” refer to the person accessing our website or purchasing our products.

2. Using Our Website

You agree to use our website only for lawful purposes.

You must not:

  • Use our website for fraudulent or unlawful activities

  • Attempt to gain unauthorised access to our website or systems

  • Interfere with the operation or security of our website

  • Copy or reproduce our website content without permission

  • Provide false or misleading information when placing an order

We reserve the right to restrict or terminate access to our website where there is a legitimate reason to do so.

3. Products and Product Information

We make reasonable efforts to ensure that product descriptions, images, prices, and other information displayed on our website are accurate.

However, colours and appearance may vary depending on your device or screen settings.

We reserve the right to correct errors, update product information, or change product availability where necessary.

Nothing in these Terms affects your statutory rights relating to products that are faulty, misdescribed, or otherwise do not conform to your legal rights.

4. Prices and Payments

All product prices are displayed on our website at the time of purchase.

Prices and promotional offers may change from time to time. Any price change will not affect an order that has already been accepted, except where required by law or where an obvious pricing error has occurred.

Payment must be successfully completed before an order can be processed, unless another payment arrangement is expressly offered at checkout.

5. Orders

When you place an order, you are making an offer to purchase the selected products.

After placing your order, you may receive an order confirmation email. This confirms that we have received your order but does not necessarily mean that the order has been accepted.

We reserve the right to cancel an order where there is a legitimate reason, such as:

  • The product is unavailable

  • There is an obvious pricing or product description error

  • We suspect fraudulent activity

  • We are unable to fulfil the order

If we cancel an order after payment has been taken, we will arrange an appropriate refund.

6. Shipping and Delivery

Orders are processed and delivered according to our Shipping Policy.

Estimated delivery times are provided as guidance and may vary due to circumstances outside our reasonable control.

You can review our shipping information on our Shipping Policy page.

Nothing in these Terms limits your statutory rights regarding delivery.

7. Returns and Refunds

Our returns and refunds are explained in our Refund Policy.

RAMHI offers a 30-day refund policy, subject to the conditions described in that policy.

This 30-day policy is in addition to, and does not replace, any rights you may have under applicable UK consumer protection law.

8. Faulty, Damaged, or Incorrect Products

If you receive a product that is faulty, damaged, or not as described, please contact us as soon as possible.

We may request photographs, videos, order information, or other details to help us investigate the issue.

Your statutory consumer rights remain unaffected by these Terms.

9. Intellectual Property

All content on the RAMHI website, including but not limited to:

  • Logos

  • Brand names

  • Product images

  • Text

  • Graphics

  • Videos

  • Website designs

  • Icons

is owned by RAMHI or used with appropriate permission.

You may not reproduce, distribute, modify, sell, or commercially exploit our content without our prior written permission.

10. User Reviews and Content

If you submit a review, photograph, comment, or other content to RAMHI, you agree that the content must not:

  • Be unlawful, threatening, abusive, or defamatory

  • Contain misleading information

  • Infringe another person's intellectual property or privacy rights

  • Contain malicious software or harmful material

By submitting content, you grant RAMHI permission to use, reproduce, and display that content for legitimate marketing and business purposes, subject to applicable law.

11. Website Availability

We aim to keep our website available and functioning properly, but we do not guarantee that the website will always be uninterrupted, error-free, or available at all times.

We may temporarily suspend or modify the website for maintenance, security updates, technical issues, or other legitimate reasons.

12. Limitation of Liability

To the extent permitted by law, RAMHI will not be responsible for losses that are not reasonably foreseeable or that arise from circumstances outside our reasonable control.

Nothing in these Terms excludes or limits liability where doing so would be unlawful, including liability for fraud, fraudulent misrepresentation, or any liability that cannot legally be excluded or limited.

Nothing in these Terms affects your statutory consumer rights.

13. Events Outside Our Control

RAMHI will not be responsible for delays or failures caused by circumstances outside our reasonable control, including natural disasters, severe weather, strikes, courier disruptions, government restrictions, or major technical failures.

Where such circumstances occur, we will take reasonable steps to minimise any disruption.

14. Changes to These Terms

We may update these Terms of Service from time to time.

The latest version will always be published on this page with the updated date shown at the top.

Your continued use of our website after changes are published means that the updated Terms will apply to future use of the website and future orders.

15. Governing Law

These Terms are governed by the laws applicable in the United Kingdom.

Where you are a consumer, you will continue to benefit from any mandatory consumer protection rights that apply to you under the law.

16. Contact Us

If you have any questions about these Terms of Service, your order, or our products, please contact us.

RAMHI Customer Support
Email: info@ramhi.co.uk

Thank you for choosing RAMHI.