Shipping policy

At RAMHI, we aim to make your shopping experience simple and reliable. This Shipping Policy explains how we process and deliver your orders.

1. Order Processing

Orders are normally processed within 1–3 business days after your order is placed.

Once your order has been dispatched, you will receive a shipping confirmation email containing tracking information where available.

Please note that orders placed during weekends, public holidays, promotional periods, or periods of unusually high demand may require additional processing time.

2. Delivery Time

For orders within the UK, estimated delivery is generally:

3–7 business days after dispatch.

Delivery times are estimates and may vary depending on your location, courier service, weather conditions, public holidays, or other circumstances outside our reasonable control.

We will always aim to get your order to you as quickly as possible.

3. Shipping Costs

Available shipping options and applicable shipping charges will be displayed at checkout before you complete your purchase.

From time to time, RAMHI may offer free shipping promotions or other delivery offers. Any applicable promotion will be clearly displayed on our website or at checkout.

4. Tracking Your Order

Where tracking is available, you will receive tracking details by email after your order has been dispatched.

Please allow some time for the tracking information to become active after the parcel has been handed to the courier.

If your tracking information has not updated for an extended period, please contact our customer support team.

5. Delivery Delays

Although we work with delivery partners to provide reliable shipping, occasional delays can occur due to circumstances outside our control.

These may include:

  • Severe weather

  • Public holidays

  • Courier delays

  • Incorrect or incomplete delivery information

  • High-volume periods

  • Customs or other delivery restrictions, where applicable

If your order is delayed, please contact us and we will do our best to assist you.

Nothing in this policy limits your statutory rights regarding delivery. Under UK consumer law, where no different delivery period has been agreed, goods generally must be delivered without undue delay and within 30 days.

6. Incorrect Delivery Information

Please make sure that your delivery address and contact details are correct before completing your order.

If you provide an incorrect or incomplete address and the parcel cannot be delivered, additional delivery charges may apply if the parcel needs to be resent.

If you notice an error in your shipping information after placing an order, please contact us as soon as possible.

7. Lost or Missing Orders

If your order appears to be delayed or has not arrived within the expected delivery period, please contact us.

We may ask you to provide your order number and other relevant information so that we can investigate the delivery with the courier.

8. Damaged Packages

If your package arrives visibly damaged, please contact us as soon as possible and provide photographs of the packaging and product.

We will review the issue and work with you to resolve it in accordance with your legal rights.

9. International Shipping

If RAMHI offers international shipping, the available countries, delivery options, estimated delivery times and applicable shipping charges will be displayed at checkout.

Any applicable customs duties, taxes, or import charges are the responsibility of the customer where legally applicable and will depend on the destination country's rules.

10. Contact Us

If you have any questions about your order or our Shipping Policy, please contact our customer support team.

RAMHI Customer Support
Email: info@ramhi.co.uk

We are always happy to help.